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Privacy Policy

Last Updated date:24th July 2025

ClockHealth Pvt Ltd (hereafter referred to as “ClockHealth”), develops and operates digital Service management and Resident Engagement platforms for service providers to manage their services and engage with their Resident/Patient/Patrons, hereafter referred to as the ‘Service Management Platforms’. “We”, “our” and “us” currently refer to ClockHealth in the terms defined below. This Privacy Policy is between ClockHealth and its Customers using its Service Management platforms. It also applies to the Authorized Users in such Service Management Platforms. All user types hereafter referred to as “you” or collectively as “users”. Service providers can have their Team Users (employees and/or associates) and Authorized Users (Residents/Patient/Patrons as End Userd) log in to and use their services through appropriate interfaces using Authorized User accounts. All data created by users in Service Management Platform, is owned by the Customer. This privacy policy covers all data generated collectively by these Customers and Authorized Users. Your privacy is very important to us. This Privacy Policy describes how we handle and secure the personal information and data that you provide to us through our website and Service Management Platforms. By using our website, platform apps and services, you agree to be bound by the terms of this policy. This policy is part of our Terms of Use.

1. Collected and Received Data

ClockHealth receives and collects the following type of data or information.
Customer Data
Data in a Service Management Platform can be added or created by Authorized Users, whether they be Customer Team (healthcare service providers, administrative users) or Resident/Patient/Patron users provisioned by Customers. This data belongs to the Customer.
  • Personal information includes name, email address and/or phone number used to create Authorized User accounts. It also includes other personally identifiable information that users may choose to add to their user account profile.
  • Personal health information that Patient/Patron users and/or healthcare providers who are Authorized Users of the Service Management platform enter into the Personal Health Record of a Patient/Patron. This includes data that is entered manually and/or by syncing with a health monitoring device or from a third party source that users alone authorize. It also includes files that users choose to upload.
  • Administrative information about the services provided to Residents/Patient/Patron – End Users in the Service Management Platform.
Other Data
  • Account Info: Information that the Customer provides to ClockHealth’s Service Management Platform – at the time of setting up their account. This also includes information required for subscription and billing of the account. ClockHealth does not store the Customer’s credit card or other payment method information.
  • Operations Info: In order to enhance your platform usage experience, ClockHealth uses cookies, logs and analytics to enable certain functionality, improve services and monitor service usage. Information about browser, device, location, IP address, language settings, date and time of use may be captured in logs. These mechanisms are used to help diagnose issues and preferences which help us to evolve the services. Our authorized third-party partners also may receive and log such non-personally identifiable information related to your online service usage as part of supporting platform services.
  • Third Party Services: The Customer may choose to configure and use certain Third Party Services within their Service Management Platform. This is optional and entirely up to the Customer. For instance the Customer may configure a third party payment gateway to accept payments through that gateway for services rendered to Residents/Patient/Patron – End Users through the Platform. In this case the Customer is authorizing the Platforms to receive certain configuration and operational information relevant to the integration with the third party service. Customers should check the terms of use, privacy policy and usage settings in these Third Party Services. ClockHealth does not receive or store any passwords for such third-party services accounts.
  • Additional Information: You may also provide other information to ClockHealth through support channels.

Note: With regard to the definition of data controller and data processor, as defined by Data Protection laws the Customer is the data controller of Customer Data and ClockHealth is the data processor.

2. Use of Information

Customer Data
The Customer is the owner and controller of the Customer Data, which is processed by ClockHealth as per the configuration settings and instructions of the Customer. The Customer alone decides which Authorized Users to create and terminate; and what access such Authorized Users have to add, update, delete, export or share the data. The Customer defines the policies, Managements and usage terms for Authorized Users of the Service Management Platform and it is the sole responsibility of the Customer to enforce that. A Customer can terminate Authorized Team users accounts at any time and such users will no longer have further access to their information in event of that happening. Whether or not to share that information with the End Users before termination of their account is the prerogative of the Customer only.
Other Data
Other information and data provided to ClockHealth is used as follows:
  • Payment Information: A Customer making a subscription payment for the Service Management Platform will be providing our secure third party payment providers with access to information on your payment method and billing address details at the time of your making online payments. ClockHealth does not store your credit card details nor that of any other online payment methods you may choose to use.
  • Contact Information: The service management platform will send you automated system communications (email and other notifications), as per your notification settings, as part of essential functioning of services (for example sending invoices or alerts) that you may avail. Your contact information may also be used for customer support services, should you choose to avail of them. In addition, we may use your contact information to provide you with information about, our products and services. If you decide at any time that you no longer wish to receive such information or communications from us, please follow the unsubscribe instructions provided in any of the communications. Your identifiable contact information is not shared with any third-party service.
  • Anonymized data: ClockHealth may analyze anonymized and aggregated collected through the services, for purposes of issue diagnostics, security assessment and monitoring, evaluating usage trends and requirement patterns and to measure the effectiveness of services and content. Such anonymized and aggregated information is not considered as personal information.

3. Disclosure of Information

We may disclose any information to government or law enforcement officials if we believe doing so is required to comply with law enforcement and legal process; to prevent or stop any illegal, unethical, or legally actionable activity; to protect your, our or others’ rights and safety. Customers determine their own policies and Managements for the sharing and disclosure of their own end users’ Data and this is expected to be compliance with legal requirements. ClockHealth will disclose Customer Data only as per the request and instructions of the Customer, whether as defined in terms of the service configuration that they apply in use of the Service Management Platform or by direct requests. Disclosure of Customer Data to Authorized Users of the Customer’s Service Management Platform is determined by the Customer, while creating and configuring such Authorized User accounts. The Customer may also be able to request and view usage information of Authorized Users in the Customer’s Service Management Platform. All ClockHealth employees are bound by strict privacy policies and do not have access to Customer Data.

Sub-Processors: ClockHealth may utilize third party services to sub-process Other Information and support our business by providing hosting, storage, communications, webRTC and analytics services.

Third Party Services: Customers opting to configure certain third party services with their Service Management Platform, should check the privacy policy and settings of such services and should understand what data may be shared between such authorized services and ClockHealth , relevant to the integrated functioning expected. If ClockHealth becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, Other Information will be transferred to the new entity for the continued performance of service, subject to standard confidentiality agreements.

Data Retention
ClockHealth will retain Customer Data for as long as the Customer has an active Service Management Platform account. While operating an active account, the Customer controls how this data is retained or deleted, using features and settings in the Service Management Platform. Deletion of Authorized User accounts in a Customer’s Platform are solely the responsibility of the Customer. ClockHealth does however reserve the right to deactivate or delete accounts of any user on the platform found to be in violation of our Terms of Use. On receiving a request to delete a account, ClockHealth will delete the account and all associated data. The deletion of Customer Data may result in the deletion and/or anonymization of associated Other Data. ClockHealth may retain such anonymized Other Data even after the Customer has deactivated their account if it is required to comply with legal obligations, for audits and for legitimate business needs.
Cookie Policy
ClockHealth uses cookies (both session-based and persistent cookies) and similar technologies like single-pixel gifs, on the domains operated by ClockHealth for its Platforms and website. We also use third party cookies of Google Analytics on our website. We also use cookies in our website and Platform Services to save user preferences, preserve session settings, help auto-authentication of frequently used services if required by your settings, for certain marketing campaigns and to enable improved understanding of your feature and usage requirements and patterns. You may use browser settings to disable cookies when using our web services, however it may result in the features and services of the applications not functioning properly. ClockHealth does not collect personal information about online activities of our Customers or visitors to our website across third-party websites or other online services. Do-no-track signals transmitted from web browsers, therefore do not apply to our Platform Services or website. It is important to note that most browsers allow you to disallow cookies from sites that you do not trust.
Transmission and Storage Security
All data is stored only in cloud infrastructure on the highly secure public cloud infrastructure platforms. We take all necessary measures in providing secure transmission of personal information before it is transferred across the Internet from your personal computer or devices to our servers and in securing such personal information stored on our systems. However, you should be aware of possible risk involved in transmitting information over the Internet as no data transmission can be guaranteed to be 100% secure and of risk that others could find a way to thwart our security systems. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security and privacy of personal information you transmit to us, and you do so at your own risk.

5. Restriction on the basis of age

All users of the Service Management Platforms are expected to be above 18 years of age unless otherwise specifically approved by Customers. Customers are to ensure that only parents or authorized guardians of minors are allowed to operate Authorized Resident/Patient/Patron User accounts on their behalf. Any Authorized User providing, storing or submitting information on behalf of a child/person under guardianship assumes full responsibility over the submission, use, and transmission of such information. If you believe that any Authorized User in a Service Management platform is younger than the permitted age, immediately contact the Customer operating that Service Management Platform. If notified directly of such a violation of our Terms of Use, we will promptly delete the concerned user account and data.

6. Your Rights

Users located in India and different countries, have certain statutory rights with regard to their personal data as defined by the General Data Protection Regulation. Customers have to oblige to the right of the users seeking request access to their personal data, delete or update. In the case of Authorized Users of a Customer Service Management Platform, it is important to directly contact the Customers for such support including objection to processing of your data, as the Customer is the data controller of Customer Data. Based on its legitimate interests and compliance requirements, ClockHealth may process Other Data that includes user data for legitimate purposes.

7. Links to Other Websites

Our website may contain links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personally identifiable information from you. Other sites follow different rules regarding the use or disclosure of the personally identifiable information you submit to them. We encourage you to read the privacy policies or statements of the other websites you visit.

8. Changes to this Policy

Please note that this Privacy Policy may change from time to time as we continue to offer evolve our services. In the event of any changes in our Privacy Policy, the updated version will be posted on ClockHealth website and take effect from the moment of posting.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at corporate@clockhealth.com